Terms & Conditions

Terms & Conditions – Net Point Labs

These Terms of Service (“Terms”) govern your use of services provided by Net Point Labs (“Company”, “We”, “Us”, or “Our”) A DBA of (Nets Hospitality Consulting Corp).

By accessing or using our services, platform, website, or communication systems, you agree to be bound by these Terms.

SMS Terms & A2P 10DLC Compliance

By opting into our SMS services, you agree to receive text messages from Net Point Labs, which may include:

Account notifications

Appointment reminders

Service updates

Based on the selected preferences, the platform will send text messages to confirm requests, share booking details, provide appointment reminders, respond to inquiries, and deliver follow-ups related to their audit or demo using AI chat, automated follow-ups, and lead management tools.

Marketing and promotional offers

Where marketing consent is provided, messages may also include updates on platform features, automation capabilities, and special offers. All messages will clearly identify the business and provide recipients with the option to reply HELP for assistance or STOP to opt out at any time, ensuring compliance and user control over communications.

Message frequency varies.

Message and data rates may apply. Charges depend on your mobile carrier plan.

Opt-Out Instructions

You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and no further messages will be sent.

For details on how your data is handled, please refer to our Privacy Policy.

Help & Support

For help, reply HELP or contact us at [email protected].

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Messaging Consent

By providing your phone number, you expressly consent to receive communications from Net Point Labs via SMS.

Consent may be collected through:

Website forms

Checkout pages

Verbal or written agreements

Lead forms or booking pages

Age Requirement

You must be at least 18 years old to use our SMS services. By opting in, you confirm that you are 18 years of age or older.

Subscription Plans & Services

Net Point Labs offers subscription-based services, which may include:

Website development and hosting

CRM and business management tools

Automation systems

Communication tools (texting and calling)

Marketing and lead generation tools

Pricing and features are outlined on our website or agreed upon at the time of purchase.

Billing Terms

All services are billed in advance

Subscriptions are recurring and auto-renew monthly unless canceled

Payments are processed securely via third-party providers

Usage-Based Charges (Rebillable Costs)

Certain features may incur additional usage-based fees, including but not limited to:

SMS/MMS messaging

Voice calls

Phone numbers

Data enrichment or verification services

Clients are responsible for all usage charges associated with their account.

Wallet & Auto Top-Up

Accounts may operate on a prepaid usage balance (“wallet”).

If your balance falls below a required threshold, we may automatically charge your payment method to replenish funds based on your settings.

No Refund Policy

All payments made to Net Point Labs are final and non-refundable unless otherwise stated.

By purchasing our services, you acknowledge:

Services are custom-built and begin immediately

Resources are allocated upon onboarding

Value is delivered through setup, access, and infrastructure

30-Day Money-Back Guarantee

Net Point Labs offers a 30-Day Money-Back Guarantee on initial subscription purchases.

Eligibility Requirements:

Request must be submitted in writing within 30 days of purchase

Applies only to first-time purchases (not renewals)

Client must complete onboarding and provide required information

Client must allow a reasonable opportunity to resolve issues

Non-Refundable Items:

Usage-based charges (SMS, calls, phone numbers, third-party fees)

Custom work, setup, or completed deliverables

After the 30-day period, all payments are final and non-refundable.

We reserve the right to deny refund requests in cases of abuse, non-participation, or violation of these Terms.

Chargebacks & Disputes

You agree not to initiate chargebacks or disputes for services rendered.

If a dispute is filed, we reserve the right to provide proof of service delivery, usage, and agreement acceptance. Fraudulent disputes may result in collections or legal action.

Cancellation Policy

You may cancel your subscription at any time

Cancellation takes effect at the end of the current billing cycle

No refunds will be issued for unused time

Access continues until the billing period ends

Service Fulfillment

Services are considered fulfilled once:

Your platform, system, or website is delivered and accessible

Initial setup and configuration are completed

Onboarding assistance may be provided but is not required for fulfillment.

Free Trials & Promotions

We may offer trials or discounts at our discretion: